The Essential Guide to Employer-Based Telehealth Programs

Studies have shown that U.S. employers can save up to $6 billion annually by implementing employee telehealth programs as part of their benefits offerings. Such programs reduce absenteeism, increase productivity, and decrease healthcare costs for employers and employees alike. But how does an employer offer such a program?

“The Essential Guide to Employer-Based Telehealth Programs” will provide you with everything you need to know, as well as what essential elements you need to include in a telehealth initiative.

Get the Guide!

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Your Gateway to the Future of Healthcare


Advanced TeleHealth Solutions has achieved an official Health Call Center Accreditation from URAC, a Washington, DC-based healthcare accrediting organization that establishes quality standards for the healthcare industry.

URAC’s Health Call Center Accreditation ensures that registered nurses, physicians,or other validly licensed individuals perform the clinical aspects of triage and other health information services in a manner that is timely, confidential, and includes medically appropriate care and treatment advice.

Patient Rights & Responsibilities

Advanced TeleHealth Solutions does not discriminate against any person on the basis of race, color, national origin, disability or age in admission, treatment or participation in its programs, services, or employment.

It is the policy of Advanced TeleHealth Solutions to inform patients of their rights while a patient. The objective of the standard is to ensure protection of each patient’s physical and emotional health and safety. The patient’s care includes consideration of the patient as an individual with personal and cultural values and belief systems. All Advanced TeleHealth Solutions employees will respect these beliefs and values.

Patients have the following rights.

Respect and Dignity: Effective healthcare requires trust between patients and healthcare providers. Staff will show respect for each patient’s rights and spiritual needs.

Continuity of Care: Advanced TeleHealth Solutions must inform each patient (or their representative) of the patient’s rights in advance of furnishing or discontinuing care.

Participation in Care: Patients have the right to participate in the development and implementation of their plan of care including but not limited to the following:

  • Receive treatment regardless of race, religion, disability, age, sex, or national origin
  • Make informed decisions regarding their care
  • Be informed of their health status
  • Be involved in care planning and treatment
  • Request or refuse treatment
  • Have practitioners and staff provide care that is consistent with these directives
  • Resolving conflicts about care decisions

Pain: Patients have the right to expect an appropriate response to reports of pain.

Privacy, Security, Access, Communication: Advanced TeleHealth Solutions will respect patient’s needs that may affect care such as:

  • Confidentiality of information gathered during treatment
  • The need for a safe environment
  • Security of self and property
  • Effective communication that considers hearing, speech and visual impairments as well as language barriers
  • The right to complain about care, to have the complaints reviewed and when possible resolved

Access to Medical Record: Patients have the right to access the information contained in their medical record and recommend amendments when documentation is thought to be inaccurate or incomplete.

Abuse and Harassment: Patients have the right to be free from all forms of abuse and harassment.

Grievance: Patients have the right to file a grievance in writing or by calling Advanced TeleHealth Solutions at 1-888-812-0888.

Professional Relationships: Patients have the right to know the name of the person responsible for or delivering their care and to have questions answered in regard to relationships with other healthcare providers.

Patients have the following responsibilities.

Accurate Information: Provide accurate and complete information about present complaints, past illnesses, hospitalizations, medication, advance directives and other matters of care.

Treatment Decisions: Demonstrate an understanding of their contemplated treatment or care decisions and follow the treatment plan recommended by healthcare providers.

Additional rights provided to you under HIPAA (Health Insurance Portability & Accountability Act) of 1996.

Notice of Privacy Practices: The notice of privacy practices will be mailed to you upon request.

If you have any questions or concerns regarding any of these rights, please do not hesitate to contact the Privacy Officer at 1-888-812-0888.

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The numbers from Advanced TeleHealth Solutions shows significant reductions in emergency room visits and re-hospitalizations, particularly for high-dollar patients.
Dr. Roy W. Holand
I don’t go to the hospital now because I’m able to check my vitals daily and I’m not afraid. I could barely function before, and now I feel safe. The staff is never in a hurry, never too busy for me. It’s a comfort to know that they are watching out for me. It’s like having a whole bunch of friends around all the time.
Vickie Stark
Telemonitoring has been very helpful. In the past, anytime a patient had a problem with blood pressure or a medicine had to be changed, it was very difficult to monitor, and many times we had to bring the patient back to the clinic or we had a nurse go check their blood pressure. Since telemonitoring, it’s really been very convenient, especially for the patients.
Dr. Ovais Zubair
By carefully monitoring the patient several times a day, Advanced TeleHealth Solutions could tell when it was time to make a home visit and administer care. As a result, the patient was much more comfortable and the home visits saved a trip to the hospital. With the budget crisis in the state of Missouri involving Medicaid state management, telemonitoring is such an inexpensive alternative to multiple trips to the emergency room or doctor’s office.
Jan Pelkey