Adapting eHealth solutions to support healthcare practices can offer a host of benefits throughout the healthcare system. Services such as corporate wellness and disease management programs can fundamentally alter patient health while reducing costs and preventing hospitalizations. Likewise, tools such as clinical health call center assistance can help bridge the gap between patients and their providers while reducing expenditures and maximizing efforts for healthcare organizations.
While many of the goals of telehealth are focused around minimizing costs and offering alternative solutions for traditional facility-based treatment, there is one universal and underlying asset that is often undervalued: patient satisfaction.
Patient Satisfaction as a Cause Rather than an Effect
When we consider the satisfaction of patients, we often see it as a barometer for the quality of treatment provided. In other words, we view satisfaction as the accumulative effect of a patient’s healthcare services. Many organizations use their patient satisfaction to judge the effectiveness of their staff. What they often miss, however, is that patient satisfaction can be used as a tool to improve internal practices and shed light on areas of concern that might otherwise remain in the dark.
Changing the Way Healthcare Providers Use Patient Satisfaction
One of the basic principles of remote patient monitoring is to improve patient health through new and innovative portals, thereby reducing the need for traditional in-office visits and hospitalizations. Not surprisingly, this style of healthcare outreach is ideal for not only improving the health of patients, but also their overall level of satisfaction.
As many of the patients treated through telemonitoring rely on routine care to treat chronic conditions such as heart disease, diabetes, and COPD, patient satisfaction isn’t just an isolated instance, but rather an ongoing data set that can be utilized to improve internal operations.
In a study conducted by Dr. Alfred Atanda Jr. of Nemours/Alfred I. duPont Hospital for Children in Delaware, 120 patients being treated through telehealth services were found to benefit significantly in their overall health and satisfaction by enrolling in remote monitoring programs. Furthermore, the providers responsible for facilitating their care also saw significant reductions in their costs and time spent dealing with patients in-office.
Happy patients tend to be healthier patients. They also tend to communicate more honestly and frequently with their healthcare providers. As remote patient monitoring relies heavily on the participation of patients to give valuable and accurate feedback and perform simple, everyday tasks, happy patients can better assist their providers, making remote patient monitoring and all other ancillary services more effective and reliable.
At Advanced TeleHealth Solutions, we’ve known all along the positive impact telemonitoring can have on the patient experience – and, ultimately, the patient’s health. If you are looking for improvements in patient satisfaction, coupled with cost reductions, then call us at 888.812.0888 or click here to connect with us.
About Karen Thomas
Karen Thomas is a certified management accountant and the president of Advanced TeleHealth Solutions, one of the leading telehealth monitoring companies in the U.S. Karen is a nationally renowned speaker, a lecturer for Missouri State University’s graduate-level Health Care Administration program, and a contributing author to, “Home Telehealth: Connecting Care Within the Community,” published by Royal Society of Medicine Press Ltd. Karen has appeared on numerous webinars and has spoken at dozens of conferences on the benefits of remote patient monitoring, generating enhanced clinical outcomes, patient engagement, and coordination of care. She is a member of the Missouri Governors Innovation Task Force, a past board member of the National Association for Home Care and Private Duty Home Care Association, a member of the American Telemedicine Association and the American Society on Aging, and a past ex-officio member of the advisory board of HealthCare Technology Association of America.