A great mistake in healthcare is that providers often view patient satisfaction as a related benefit to effective care management when, in fact, it is usually the other way around.
The link between mental health, acuity, and physical well-being has long been recognized by healthcare experts. When people are happy, they tend to be healthy. When people are upset, depressed, anxious, or manic, their bodies pay the price of this imbalance through complications such as heart disease, alcohol and drug abuse, overeating, smoking, and high blood pressure.
By improving patient satisfaction – which includes ensuring the comfort and contentment of patients at home as well as in medical facilities – healthcare providers can often improve patient outcomes. In turn, hospitals become less crowded, doctor visits become less frequent and more constructive, employees see lower rates of absenteeism, and the high cost of healthcare begins to soften.
How Telemonitoring Improves Patient Satisfaction
There are many ways to improve patient satisfaction, but none are more effective than the combination of remote patient monitoring and health call center support, especially for at-home chronic disease patients.
It is unreasonable to assume that a patient could be cared for entirely under the strict supervision of a healthcare professional, and the theoretical cost of such a care plan would be enough to drown any patient in debt. Instead, finding costly and effective alternatives for traditional health practices can make all the difference in the world for patients, as well as greatly improve the efforts of the doctors, nurses, clinicians, and other healthcare professionals providing their care.
Remote patient monitoring works by supplementing doctor visits and hospitalizations with virtual consultations. These consultations can be used to answer simple questions, provide educational resources, collect daily vitals, and guide patients through everyday tasks such as self-administered insulin injections and drug compliance.
Clinical health call centers help improve patient satisfaction and support healthcare professionals by filling the gaps between virtual consultations. Through health call center assistance, patients can gain access to round-the-clock support, and healthcare providers can help alleviate much of their daily routine.
Today, the U.S. healthcare system is facing unique challenges that call for unique solutions. One such solution is telemonitoring, and it has the ability to not only improve patient satisfaction, but also enhance clinical outcomes and reduce healthcare costs.
About Karen Thomas
Karen Thomas is a certified management accountant and the president of Advanced TeleHealth Solutions, one of the leading telehealth monitoring companies in the U.S. Karen is a nationally renowned speaker, a lecturer for Missouri State University’s graduate-level Health Care Administration program, and a contributing author to, “Home Telehealth: Connecting Care Within the Community,” published by Royal Society of Medicine Press Ltd. Karen has appeared on numerous webinars and has spoken at dozens of conferences on the benefits of remote patient monitoring, generating enhanced clinical outcomes, patient engagement, and coordination of care. She is a member of the Missouri Governors Innovation Task Force, a past board member of the National Association for Home Care and Private Duty Home Care Association, a member of the American Telemedicine Association and the American Society on Aging, and a past ex-officio member of the advisory board of HealthCare Technology Association of America.